General Info & FAQ

LONE ONES GENERAL INFO & FAQ SHIPPING POLICY - All domestic orders are shipped via standard ground or expedited service. - For international orders, duties and taxes may or may not be included at checkout depending on your region. The customer is responsible for any import duties required upon delivery. - A signature may be required upon delivery for high-value items. RETURNS & EXCHANGES - All sales of fine jewelry are final. We do not accept returns or exchanges unless the item is deemed defective by our quality assurance team upon arrival. - For international orders, all sales are strictly final. No returns or exchanges under any circumstances. - If you believe you received a defective item, please contact Client Support within 48 hours of delivery. CLIENT SUPPORT For any inquiries regarding your order, sizing, or general information, please use our Contact page or email our Client Support team directly. We aim to respond to all inquiries within 24-48 business hours. AUTHENTICITY LONE ONES pieces are exclusively sold through this official website and our authorized retailers. We cannot guarantee the authenticity of items purchased through third-party resellers or unauthorized dealers.